[NEW LAUNCH] SAP C-C4H56I-34 DUMPS (PRACTICE TEST) WITH NEWLY C-C4H56I-34 EXAM

[New Launch] SAP C-C4H56I-34 Dumps (Practice Test) with Newly C-C4H56I-34 Exam

[New Launch] SAP C-C4H56I-34 Dumps (Practice Test) with Newly C-C4H56I-34 Exam

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SAP C-C4H56I-34 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Cases: This topic equips SAP Consultants with the processes for handling customer cases, including creation, updates, and resolution. Techniques for routing cases to suitable agents and setting up escalation rules are highlighted, ensuring efficient case management and escalation handling for superior customer service.
Topic 2
  • Communication Channels: SAP Consultants learn about configuring multiple communication channels such as email, chat, and phone, integrating CTI systems for enhanced communication efficiency, and monitoring channel performance. This ensures effective customer interaction and channel optimization.
Topic 3
  • Service Elements: SAP Consultants delve into configuring service level agreements (SLAs) to copyright service delivery standards, establishing workflows with approval mechanisms, and implementing feedback tools for customer satisfaction. These elements ensure structured and customer-focused service operations.
Topic 4
  • User Management: Here, SAP Consultants explore the mechanisms of controlling access within the system through role-based permissions and onboarding processes for new users. Audit logging techniques are also covered here.

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SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q64-Q69):

NEW QUESTION # 64
You are an administrator and want different user groups to have different fields access in the UI in SAP Service Cloud Version 2. Which functionalities would you use to enable this? Note: There are 2 correct answers to this question.

  • A. Language adaptation
  • B. Page layout
  • C. Adaptation
  • D. Auto flow

Answer: B,C


NEW QUESTION # 65
Which of the following are mandatory attributes when creating a case? Note: There are 2 correct answers to this question.

  • A. Subject
  • B. Installed base
  • C. Status
  • D. Case type

Answer: A,C

Explanation:
When creating a case, you need to enter the mandatory attributes that are marked with an asterisk (*) in the user interface. These attributes are status and subject. Status indicates the current state of the case, such as new, in process, or completed. Subject is a brief description of the case that helps to identify and categorize it.
Installed base and case type are optional attributes that you can use to provide more information about the case, such as the customer's assets or the nature of the service request. References = Solution Guide for SAP Service Cloud Version 2, section "Cases"


NEW QUESTION # 66
Which actions are necessary to use installed bases in cases? Note: There are 2 correct answers to this question.

  • A. The installed base must be set to active status.
  • B. A customer needs to be assigned to the installed base.
  • C. An active service contract must be added to the installed base.
  • D. At least one registered product must be assigned to the installed base.

Answer: A,B


NEW QUESTION # 67
Which of the following apply when accessing a new SAP Service Cloud Version 2 tenant? Note: There are 2 correct answers to this question.

  • A. The business settings will need to be activated for the tenant.
  • B. Any test tenant needs to be purchased separately.
  • C. The administrator must create an initial user in order to log in to the tenant for the first time.
  • D. The customer will need to provision new tenants through SAP for Me.

Answer: C,D


NEW QUESTION # 68
Which of the following actions can be configured for autoflow? Note: There are 3 correct answers to this question.

  • A. Send info notifications
  • B. Send event e-mail template
  • C. Send object update
  • D. Send event notifications
  • E. Send e-mails

Answer: A,D,E

Explanation:
Autoflow is a feature that allows you to define rules that trigger actions based on certain conditions and events.
You can configure three types of actions for autoflow: send info notifications, send e-mails, and send event notifications. Send info notifications are messages that appear in the user interface of SAP Service Cloud Version 2 to inform users about the status of a process or an entity. Send e-mails are messages that are sent to external recipients, such as customers or partners, using predefined e-mail templates. Send event notifications are messages that are sent to integrated solutions, such as SAP Marketing Cloud or SAP Sales Cloud, using predefined event templates. You cannot configure autoflow to send object updates or event e-mail templates.
Object updates are changes that are made to the fields or attributes of an entity, such as a case or a service order. Event e-mail templates are e-mail templates that are used to send event notifications to integrated solutions. To configure object updates, you need to use the administration tool. To configure event e-mail templates, you need to use the event management tool. References = Solution Guide for SAP Service Cloud Version 2, section "Autoflow", page 34.


NEW QUESTION # 69
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