100% PASS 2025 SALESFORCE FIRST-GRADE CRT-261: NEW CERTIFICATION PREPARATION FOR SERVICE CLOUD CONSULTANT TEST FEE

100% Pass 2025 Salesforce First-grade CRT-261: New Certification Preparation for Service Cloud Consultant Test Fee

100% Pass 2025 Salesforce First-grade CRT-261: New Certification Preparation for Service Cloud Consultant Test Fee

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Tags: New CRT-261 Test Fee, Latest CRT-261 Test Pdf, CRT-261 Valid Test Duration, CRT-261 New Dumps Ebook, CRT-261 Reliable Real Test

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>> New CRT-261 Test Fee <<

Latest CRT-261 Test Pdf | CRT-261 Valid Test Duration

You can choose the number of Certification Preparation for Service Cloud Consultant (CRT-261) questions and time frame of the CRT-261 Desktop practice exam software as per your learning needs. Performance reports of Salesforce CRT-261 Practice Test will be useful for tracking your progress and identifying areas for further study.

Salesforce CRT-261 Certification Exam is a must-have for professionals who want to advance their careers in the customer service industry. Earning this certification not only validates their knowledge and skills but also enhances their credibility and marketability in the job market. Moreover, it opens up new career opportunities such as service cloud consultant or service cloud architect.

Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q43-Q48):

NEW QUESTION # 43
Cloud Kicks pride support to customers across the workd and uses the Lightning experince. Service agents have a set of common responses. Managers would like to consilidate the responses as Quick Text, translate them to multiple languages and share them to the correct groups of service agents.
What should a consulant recommend to meet the requiements?

  • A. Use translation Workbech to localize each Quick Text.
  • B. Share the Folder with Quick text for each language.
  • C. Share each Quick Text individually to Public Groups.
  • D. Set the Organization-Wide default to Public Ready Only.

Answer: A


NEW QUESTION # 44
Which feature should a consultant recommend to allow a tier 2 service representative to take over case processing from tier 1 and know how far tier l had progressed in troubleshooting?

  • A. Service Console Macros
  • B. Path for Cases
  • C. Lighining Row Component
  • D. Lightning Guided Engagement

Answer: B

Explanation:
Explanation
Path for Cases is a feature that can allow a tier 2 service representative to take over case processing from tier 1 and know how far tier 1 had progressed in troubleshooting. Path for Cases is a feature that allows administrators to define the key stages and steps for resolving cases in Salesforce. Path for Cases can help agents track the progress of each case and see the guidance and tips for each stage. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.path_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.path_setup_cases.htm&type=5


NEW QUESTION # 45
Cloud Kicks is planning to use Case Teams to help swarm on difficult issues. Support agents can use predefined Case Teams to add specialists on a Case. Specialists need to be able to view Cases and add related records to the Case.
What is the recommended level of Case Access for the Case Team Rote?

  • A. Private
  • B. Read/Write
  • C. Visible in Portal
  • D. Read Only

Answer: B

Explanation:
Read/Write is the recommended level of Case Access for the Case Team Role. Case Access is a setting that determines what level of access users have to cases that they are added to as case team members. Read/Write access allows users to view and edit cases and related records, such as activities or attachments. Read/Write access can help specialists collaborate on cases and provide solutions. Verified References: : https://help.
salesforce.com/s/articleView?id=sf.case_teams_overview.htm&type=5 : https://help.salesforce.com/s
/articleView?id=sf.case_teams_access_levels.htm&type=5


NEW QUESTION # 46
Universal Containers need to determine whether the work orders and customer contacts should be stored as chil cases or on a related custom object.
Which three aspect should the consultant consider to meet the requirements?
Choose 3 answers

  • A. Visibility and accesst to the work order records
  • B. Accoun team relationship to the primary contact
  • C. Work order and customer contact escalation requiements
  • D. Case closure rules on the original case
  • E. Total number of accound and contact records in the database

Answer: A,C,D

Explanation:
These are three aspects that the consultant should consider to determine whether the work orders and customer contacts should be stored as child cases or on a related custom object. Work order and customer contact escalation requirements are aspects that affect how urgent and complex the work orders and customer contacts are, and how they should be handled by different levels of agents or managers. Visibility and access to the work order records are aspects that affect who can view and edit the work order records, and how they are shared with other users or groups. Case closure rules on the original case are aspects that affect when and how the original case can be closed, and what actions need to be performed on the related records before closing the case. Verified References: : https://help.salesforce.com/s/articleView?id=sf.
work_orders_overview.htm&type=5 : https://help.salesforce.com/s/articleView?id=sf.
case_escalation_overview.htm&type=5 : https://help.salesforce.com/s/articleView?id=sf.sharing_overview.
htm&type=5 : https://help.salesforce.com/s/articleView?id=sf.case_closure_rules.htm&type=5


NEW QUESTION # 47
Universal Telco sells and supports a line of smart phones. The company offers support via phone, email-to-case, web-to-case, and a customer portal. The call center manager is incented to drive support through customer self-service. Which report should be included on the manager's dashboard? Choose 3 answers

  • A. Number of Portal Logins per Day
  • B. Escalated Calls
  • C. Knowledge Article Usage
  • D. Average Call Handle Time
  • E. Cases by Support Channels

Answer: A,C,E


NEW QUESTION # 48
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