GET A 30% SPECIAL DISCOUNT ON SALESFORCE CRT-261 EXAM DUMPS

Get a 30% Special Discount on Salesforce CRT-261 Exam Dumps

Get a 30% Special Discount on Salesforce CRT-261 Exam Dumps

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Tags: Exam CRT-261 Question, CRT-261 Vce Torrent, New CRT-261 Exam Cram, CRT-261 Reliable Exam Book, CRT-261 Exam Answers

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Salesforce CRT-261 Certification Exam consists of 60 multiple-choice questions and is designed to be completed in 105 minutes. Candidates must achieve a passing score of 65% or higher to earn their certification. Upon passing the exam, candidates will receive a Service Cloud Consultant certification from Salesforce, which demonstrates their expertise in using Salesforce Service Cloud to deliver exceptional customer service experiences.

CRT-261 Exam topics

Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our CRT-261 exam dumps will include the following topics:

  • Contact Center Analytics 5%
  • Knowledge Channels 9%
  • Industry Knowledge 22%
  • Interaction Channels 9%
  • Case Management 11%

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CRT-261 practice tests

As promising learners in this area, every exam candidates need to prove self-ability to working environment to get higher chance and opportunities for self-fulfillment. Our CRT-261 practice materials with excellent quality and attractive prices are your ideal choices which can represent all commodities in this field as exemplary roles. And our CRT-261 Exam Questions can give a brand new experience on the studying styles for we have three different versions of our CRT-261 study guide.

Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q163-Q168):

NEW QUESTION # 163
Milestones can be added to which two Object types?
Choose 2 answers

  • A. Work Order
  • B. Case
  • C. Account
  • D. Last

Answer: A,B

Explanation:
These are two object types that milestones can be added to. Milestones are time-dependent actions that need to be completed within a certain period to achieve service level agreements (SLAs). Milestones can be added to work orders or cases using entitlement processes, which are timelines that include multiple milestones for each work order or case. Verified References: : https://help.salesforce.com/s/articleView?id=sf.
entitlements_milestones_overview.htm&type=5 : https://help.salesforce.com/s/articleView?id=sf.
entitlements_process_overview.htm&type=5


NEW QUESTION # 164
A business to consumer (B2C) company wants to decrease service costs and improve customer relationship currently, customers pay invoices and update their contact information by mailing paper payslips back to company.
What is the recommended solution to meet the requirements?

  • A. Service Cloud Voice with Tele-pay
  • B. Einstein Bots with Credit Card Payments
  • C. Field Service with Integrated Payments
  • D. Experience Cloud with Customer Account Portal template

Answer: D


NEW QUESTION # 165
Cloud Kicks (CK) uses Lightning Dialer and one-click calling to initiate phone calls to customers. CK has recently received complaints from customers who have set their communication preferences to email only or text only.
What is the most efficient solution the consultant should use to meet the requirements?

  • A. Set the Contact Do Not Call field value to True.
  • B. Remove the phone number from the page layout.
  • C. Use Dynamic Forms to hide the phone number.

Answer: A

Explanation:
To address customer complaints about receiving calls despite preferences for email or text communication, setting the 'Do Not Call' field value to True on Contact records is the most efficient solution. This ensures that Lightning Dialer respects communication preferences, preventing calls to customers who have opted out, thereby enhancing customer satisfaction and adherence to communication preferences.


NEW QUESTION # 166
AW Computing would like to interact with customers on facebook and Twitter.
Where are the conservations tracked in Salesforce?

  • A. Case Chatter feed
  • B. Case activity feed
  • C. Case notes related list
  • D. Social Post record

Answer: D

Explanation:
Social Post record is where the conversations with customers on Facebook and Twitter are tracked in Salesforce. Social Post is a standard object that represents a post or comment on a social network, such as Facebook or Twitter. Social Post records can be linked to other records, such as cases, contacts, or leads, and can be viewed and managed in the Service Console. Verified References: : Social Post Object


NEW QUESTION # 167
A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.
Which two steps should be completed to meet this request? Choose 2 answers

  • A. Set up Milestones.
  • B. Enable Work Orders.
  • C. Create an Entitlement Process.
  • D. Configure Service Contracts.

Answer: A,C


NEW QUESTION # 168
......

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